Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@stopbymyshop.com. Please note that returns will need to be sent to the following address: IP Delivery Ltd. 134. Churchgate, Cheshunt, Waltham Cross, EN8 9DZ.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@stopbymyshop.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

You must provide all the required details and photos as evidence. Sending incorrect or inaccurate details, or not sending them, will invalidate the possibility of any claim and will result in the cancellation of the incident.

We need to receive all the required information in order to correctly complete the incident.

You will need to provide a clear explanation with as much detail as possible. You must also add the requested images of the object of the claim in the attachments.

We need the tracking number to process the return.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@stopbymyshop.com.

CUSTOMER NOTE

Your satisfaction is our top priority. Our aim is to make our valued customers as happy as possible whilst shopping with us. Please do not hesitate to contact us with any questions or problems at all. PLEASE ALSO LOOK AT OUR OTHER GREAT ITEMS IN OUR EBAY SHOP. THANK YOU FOR LOOKING!